Service management
Managing user sign-up, the creation and editing of pets' digital profiles and the operation of the Helppet.es platform.
Privacy Policy - Helppet.es
In compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 on Data Protection and the Guarantee of Digital Rights (LOPDGDD), we inform you about the processing of your personal data.
1. Data controller
Identity: Helppet S.L. (hereinafter, "the Controller").
Tax ID: B44564979.
Address: C/ Zamora, 50 - 43717 La Bisbal del Penedès (Tarragona, Spain).
Contact email: info@helppet.es.
2. Purpose of data processing
The data you provide us with will be processed for the following purposes:
Alert System
Managing the sending of lost-pet alerts to nearby users using the location associated with the profile.
Customer support
Resolving questions, queries or issues related to products (NFC tags) and services provided.
Contract management
Processing the purchase of products and the shipping of orders placed through the website.
Communications
Keeping you informed about Helppet's activities, improvements or new services, provided we have your consent.
No automated decisions producing significant legal effects for the user will be made based solely on profiling.
3. Legal basis for processing
The legal basis for processing your data is:
User consent: Granted by accepting this policy and ticking the relevant boxes on the registration and contact forms.
Performance of a contract: Necessary for providing the pet identification service and managing orders.
Legitimate interest: To handle queries received and improve the security of the platform.
Legal obligation: To comply with tax and accounting regulations arising from the commercial activity.
4. Personal data processed and source
We process identifying data (name, email, address) and data relating to your pet, provided directly by you through:
Registration and user profile forms.
Use of website features (such as the alert geolocation system).
Communications by email.
The User guarantees that the data provided is truthful and accurate, and is responsible for keeping it up to date.
5. Protection of minors' data
Only people over 14 years of age may give their consent for the processing of their personal data. For children under 14, the consent of their parents or legal guardians will be mandatory for processing the information.
6. Retention periods
Your data will be kept for as long as:
You keep your account active on the Helppet.es platform.
It is necessary for providing the contracted services or sending alerts.
There are legal obligations requiring its retention (e.g. billing data).
If you withdraw your consent or request deletion, the data will be kept blocked during the legal periods to address any liabilities arising from the processing.
7. Security and confidentiality
The Controller adopts the technical and organisational measures necessary to guarantee the security of your data and to prevent its loss, alteration or unauthorised access, according to the level of risk detected. Your personal data will be treated under strict confidentiality.
8. Data transfers and recipients
Your data will not be transferred to third parties, except in the following cases:
Legal obligation: Public authorities or judicial bodies.
Service providers: Companies necessary for Helppet's activity (hosting, payment gateways, courier services for shipping tags) acting as data processors under a confidentiality agreement.
9. Users' rights
You have the right to:
Access your personal data.
Rectify inaccurate data.
Request the erasure of your data.
Request restriction of, or object to, processing.
Request the portability of your data.
You can exercise these rights by sending a written communication (attaching a copy of your ID document to verify your identity) with the reference "GDPR Rights" to:
Address: C/ Zamora, 50 - 43717 La Bisbal del Penedès (Tarragona, Spain).
Contact email: info@helppet.es.
You also have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) if you believe your rights have been violated.
Last updated
May 2026.