Cookie Policy - Helppet.es

1. Use of cookies on Helppet

Helppet.es uses its own technical cookies, strictly necessary for correct operation, secure browsing and the provision of the platform's services (pet registration, digital profiles, alert system or NFC tag purchases). These cookies are exempt from the consent requirement under article 22.2 of the LSSI.

In addition, the platform integrates third-party services that install marketing cookies —Google Maps, for interactive maps and address search, and Meta Pixel, for advertising measurement on Facebook and Instagram— and Google Analytics analytics cookies, to measure aggregate platform usage. These cookies and their scripts remain blocked until you give your express consent in the settings panel.

2. Essential cookies (exempt from consent)

These are essential for providing the services you request and cannot be disabled. They include our own storage cookies and technologies, as well as the Google reCAPTCHA security cookie that protects our forms from spam:

3. Marketing cookies (require your consent)

These are third-party cookies that are only installed if you accept them. Without your consent, maps are shown disabled and the measurement pixel does not load:

Google and Meta may act as controllers or joint controllers for the processing of data collected through their cookies. You can check their policies at Google and Meta.

3.1. Analytics cookies (require your consent)

These are Google Analytics cookies that are only installed if you accept them. They let us measure, in aggregate, how the platform is used (pages visited, session duration, traffic source), without identifying you personally:

Google may act as controller or joint controller for the processing of data collected through these cookies. You can check its policy at Google.

4. Managing and withdrawing consent

The first time you visit the website we show you a banner that lets you, through a layered system, easily manage non-essential cookies:

Your decision is saved in your browser and kept until you change it. You can change it or withdraw your consent at any time from the «Cookie settings» link in the footer or with the button below. When you revoke a previously accepted category, the associated cookies are deleted and the page reloads to stop running the corresponding scripts.

5. General information about cookies

Cookies are small files downloaded to your device (computer, smartphone, tablet) when accessing web pages. They allow browsing habits of the user or their device to be stored and retrieved. Depending on their purpose, there are several types: technical (browsing and basic services), personalisation (preferences such as language), analytics (measuring activity), advertising (managing ads) and behavioural advertising (profiles for personalised ads). At Helppet we only use the technical, marketing and analytics cookies described in sections 2, 3 and 3.1.

6. Managing cookies in your browser

Regardless of Helppet's settings panel, you can block or delete cookies installed on your device through the options of the browser you use:

7. Protection of minors

Since Helppet is a platform focused on animal protection that may be visited in a family setting, we apply mechanisms to ensure that consent for non-essential cookies complies with regulations regarding children under 14, requesting it from parents or legal guardians when necessary.

8. Changes to the Cookie Policy

This policy may be modified by Helppet S.L. to adapt to new legislative or regulatory requirements or instructions issued by the Spanish Data Protection Agency (AEPD). Any significant change will be duly communicated to users through the website.